Make a Call
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Make a Call

Dial a customer and connect them to a LiveKit voice agent.

Call details

International format with country code, e.g. +91 9876543210
Passed to the selected agent as extra call context (custom). Clear it when you switch to a different agent, e.g. payment data is only for Payment Follow-up.

What happens when you start a call

  1. The phone number is validated and a call record is created.
  2. A LiveKit room is created (simulated if LiveKit is not configured).
  3. The selected agent is dispatched with the call metadata.
  4. The telephony provider dials the customer.
  5. Status changes stream to the dashboard in real time.